Shipping policy

We have partnered with PostNet and Aramex to deliver your orders across South Africa within 2-3 business days. Please note that delivery times may vary due to unforeseen circumstances.

Flat-Rate Shipping The shipping fee is a flat rate of R120 for delivery anywhere in South Africa. If there are any changes to this rate, you will be informed during checkout. In the event of a shipping error on our part, we will refund the shipping fee.

Order Processing Allow us 1-2 business days to prepare your order for dispatch. During peak shopping periods, processing may take slightly longer, but we are committed to getting your order to you as efficiently as possible.

Tracking Your Order Upon dispatch, you will receive a tracking number to monitor your package's progress. Please note that tracking information may not be available immediately after dispatch.

Shipping Locations We currently ship exclusively within South Africa. We are working towards international expansion in the future — stay tuned!

Address Errors Please ensure your shipping address is accurate at the time of ordering. If the error is on our part, we will rectify it at no cost to you. If the error is yours, please contact us promptly so we can assist before dispatch.

Delivery Issues If you encounter any problems with your delivery, please reach out to us immediately. We will work with our shipping partners to resolve the issue as quickly as possible.

This shipping policy may be updated periodically. For any inquiries, contact us at hello@getnuvella.store - we're happy to help!